9bets FAQ —
Quick Answers, No Runaround

No. Each player is allowed one account only. Duplicate accounts are detected automatically and may result in both accounts being suspended. If you have forgotten your login details, use the password reset option on the login page rather than creating a new account.

On the login page, tap "Forgot Password" and enter the mobile number linked to your account. You will receive an OTP. Enter the OTP, set a new password, and you are back in. If you no longer have access to that number, contact support via live chat or email at [email protected].

You must be at least 18 years old to register and play on 9bets. This is a firm requirement and is not negotiable. If you are under 18, please do not attempt to register. For more information, visit our Responsible Gaming page.

Log in to your account and go to the Profile or Settings section. Some details can be updated directly. For changes to your registered mobile number — which is also your payment method — you will need to contact support to verify your identity first. This protects your account from unauthorised changes.

Yes. Contact our support team via live chat or email at [email protected] and request account closure. Any remaining balance will be withdrawn to your registered bKash or Nagad wallet before the account is closed. Account closure is permanent — you cannot reopen a closed account.

9bets accepts deposits and withdrawals via bKash and Nagad — the two most widely used mobile wallets in Bangladesh. All transactions are in BDT. No bank cards or international payment methods are currently supported.

The minimum deposit on 9bets is ৳200 BDT. There is no maximum deposit limit set by 9bets, though your bKash or Nagad wallet may have its own daily transaction limits. Check your mobile wallet app for those limits.

Most deposits via bKash or Nagad are confirmed and credited to your 9bets balance within a few minutes. During peak hours, it may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with your transaction ID and the amount sent.

Go to the Withdraw section in your account, enter the amount you want to withdraw, and confirm. Funds are sent directly to the bKash or Nagad number registered on your account. Most withdrawals complete within minutes. The minimum withdrawal amount is ৳200 BDT.

9bets does not charge any fees on deposits or withdrawals. However, your bKash or Nagad provider may apply their standard transaction charges. Check your mobile wallet's fee schedule for details. The amount you see in your 9bets balance is what you deposited — no hidden deductions.

First, wait 30 minutes — most delayed deposits resolve on their own. If the balance still has not updated, contact our support team via live chat or email at [email protected]. Have your bKash or Nagad transaction ID ready, along with the exact amount and time of the transaction. Our team will investigate and credit your account manually if the payment is confirmed.

No. For security reasons, withdrawals can only be sent to the bKash or Nagad number that is registered on your 9bets account. This prevents unauthorised withdrawals. If you need to change your registered payment number, contact support — identity verification will be required.

9bets currently offers six games: Lucky Dice, Super Fruit Machine, Dragon Tiger Luck, King of Fishing, Caishen Fishing, and Plinko. All games are available on both the website and the Android app. Visit the Game page for a full overview.

All 9bets games use verified random number generation (RNG). Results are not predetermined or manipulated. Every dice roll, card flip, reel spin, and ball drop is independently random. The outcome of one round has no effect on the next. 9bets is committed to fair play and transparent results for all players.

Dragon Tiger Luck is the simplest — just pick Dragon or Tiger and a card is dealt. Lucky Dice is also very beginner-friendly with clear betting options and 30-second rounds. Both games have low minimum bets, so you can learn without risking much.

No. Your 9bets account has a single shared balance that works across all six games. Deposit once and switch between any game freely. There are no separate wallets or game credits to manage — one balance covers everything.

If a round result looks incorrect or your balance was not updated after a completed round, first refresh the page or restart the app. If the issue persists, contact support with the game name, approximate time of the round, and the bet amount. Our team can review the round history and correct any errors.

All games on 9bets are played with real BDT. There is no free demo mode. Registration is free and the minimum deposit is only ৳200, which is a low-risk way to try any game. If you receive a welcome bonus, that can also extend your playtime before committing more funds.

Visit the Download page on 9bets.club and tap the download button to get the Android APK file. Once downloaded, open the file and install it. You may need to allow installation from unknown sources in your Android settings — this is normal for apps not distributed through the Play Store.

The dedicated app is currently Android only. iPhone users can access all six games through the Safari browser at 9bets.club — the mobile website is fully optimised for iOS and works without any limitations. An iOS app is in development.

Yes. The APK file on the Download page is the official 9bets app. Only download the app from 9bets.club — do not install APK files from third-party websites or links shared on social media, as those may be modified versions. The official app does not request unnecessary permissions.

The 9bets app is compatible with Android 6.0 and above. It is optimised to run smoothly on mid-range devices — you do not need a high-end phone. A stable internet connection (mobile data or Wi-Fi) is recommended for the best experience, especially for the fishing games.

When a new version is available, you will see an update prompt when you open the app. Tap the update button and the latest APK will download and install automatically. Alternatively, visit the Download page to manually download the latest version at any time.

Yes. 9bets uses encrypted connections (HTTPS) for all data transmission. Your personal details and payment information are stored securely and are never shared with third parties for marketing purposes. Read the full Privacy Policy for details on how your data is handled.

Change your password immediately via the login page using the "Forgot Password" option. Then contact support at [email protected] to report the unauthorised access. Our team can review login history and take steps to secure your account. Never share your password or OTP with anyone — 9bets staff will never ask for these.

Use a strong, unique password that you do not use on other sites. Never share your login details or OTP codes with anyone. Log out of your account when using a shared device. Only download the 9bets app from the official Download page. If you notice any suspicious activity, contact support immediately.

Yes. New players who register and make their first deposit may be eligible for a welcome bonus. The exact bonus amount and terms are shown during registration and in the promotions section of your account after logging in. Bonus availability may vary — check your account for current offers.

Most 9bets promotions apply across the full game library — Lucky Dice, Super Fruit Machine, Dragon Tiger Luck, King of Fishing, Caishen Fishing, and Plinko. Some promotions may be game-specific. Always check the terms of each promotion in your account to confirm which games qualify.

Wagering requirements mean you need to bet a certain amount before bonus winnings can be withdrawn. For example, a 10x wagering requirement on a ৳500 bonus means you need to place ৳5,000 in total bets before withdrawing. The specific requirements for each bonus are listed in the promotion terms in your account.

Bonuses are usually credited automatically after a qualifying deposit. If your bonus has not appeared within 30 minutes, contact support at [email protected] with your account details and the deposit transaction ID. Our team will check your eligibility and credit the bonus manually if applicable.