9bets Privacy Policy

1 Who We Are

9bets operates the online gaming platform available at 9bets.club and through the 9bets Android app. For the purposes of this Privacy Policy, "9bets", "we", "us", and "our" refer to the operator of the 9bets platform.

This Privacy Policy applies to all personal data collected through the 9bets website, the Android app, and any communications between you and the 9bets support team. It covers every player who has registered an account, every visitor who browses the site without registering, and anyone who contacts us via email or live chat.

2 Data We Collect

9bets collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically when you use the app or website. Here is a clear breakdown of what we collect and why.

We do not collect your full bank account number, national ID number (unless specifically required for verification), or any sensitive personal data beyond what is listed above. If we ever need additional data for a specific purpose, we will ask for your explicit consent before collecting it.

3 How We Use Your Data

Every piece of data 9bets collects has a specific, legitimate purpose. We do not collect data speculatively or store information we have no use for. Here is how your personal data is used across the platform:

• Account management: Your name, mobile number, and password are used to create, maintain, and secure your 9bets account. Without this data, we cannot provide you with a personalised account.
• Payment processing: Your mobile banking number is used solely to process deposits and withdrawals. We pass the minimum necessary information to bKash, Nagad, or Rocket to complete each transaction.
• Identity verification: When required, identity documents are used to confirm that you are who you say you are, that you are over 18, and that your payment method belongs to you.
• Fraud prevention and security: Device data and IP addresses are used to detect unusual login patterns, identify duplicate accounts, and flag potentially fraudulent transactions before they are processed.
• Platform improvement: Anonymised usage data helps us understand which games are most popular, where players encounter problems, and how to make the 9bets experience better for everyone.
• Customer support: Support chat transcripts are retained so that if you contact us again about the same issue, our team has the context they need to help you quickly.
• Responsible gaming: Transaction history and session data are used to power responsible gaming tools such as deposit limits and session reminders, and to identify players who may need support.
• Legal compliance: Certain data is retained to comply with applicable legal and regulatory obligations, including anti-money laundering requirements.

4 Legal Basis for Processing

9bets processes your personal data on the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your account data and payment information is necessary to fulfil our contractual obligations to you as a registered player.
• Legitimate interests: Fraud detection, security monitoring, and platform improvement are carried out on the basis of our legitimate interest in operating a safe and reliable platform.
• Legal obligation: Certain data retention and identity verification activities are required by applicable law and cannot be waived even at your request.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

9bets does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: bKash, Nagad, and Rocket receive your mobile banking number and transaction amount to process deposits and withdrawals. They operate under their own privacy policies and are responsible for data they hold independently.
• Identity verification providers: Where third-party verification services are used to confirm your identity, the minimum necessary data is shared with those providers under strict data processing agreements.
• Legal authorities: If required by law, court order, or regulatory authority, 9bets may disclose personal data to the relevant authority. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of the 9bets platform, player data may be transferred to the acquiring entity. You will be notified before your data is transferred and given the opportunity to close your account if you do not consent.

6 Cookies and Tracking

The 9bets website uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and collect anonymised usage statistics. The Android app uses equivalent local storage mechanisms for the same purposes.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Used to collect anonymised data about how players use the platform — which pages are visited most, where sessions end, and how long games are played. This data is aggregated and cannot be used to identify individual players.
• Preference cookies: Store your language and display preferences so you don't have to set them every time you visit.

You can manage cookie preferences through your browser settings. Disabling analytics cookies will not affect your ability to use 9bets, but it does mean we have less information to work with when improving the platform.

7 Data Retention

9bets retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account data: Retained for the lifetime of your account plus five years after closure, to comply with legal and regulatory obligations.
• Transaction records: Retained for seven years from the date of each transaction, in line with standard financial record-keeping requirements.
• Identity documents: Retained for five years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for two years from the date of the conversation.
• Usage and analytics data: Anonymised after 90 days and retained in aggregate form indefinitely for platform improvement purposes.

When retention periods expire, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. You can request early deletion of certain data types — see Section 8 for details on your rights.

8 Your Rights

As a 9bets player, you have the following rights over your personal data. To exercise any of these rights, contact the 9bets support team via live chat or email. We will respond within 30 days.

• Right of access: You can request a copy of all personal data 9bets holds about you. We will provide this in a readable format within 30 days of your request.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. For account details like your mobile number, you can update these directly in your account settings.
• Right to erasure: You can request deletion of your personal data. Note that we may be unable to delete certain data where retention is required by law — we will explain this clearly if it applies to your request.
• Right to restrict processing: You can ask us to stop using your data for certain purposes while a dispute or correction request is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you wish.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. We will consider your objection and respond with our decision.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before withdrawal.

9 Security Measures

9bets takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:

• All data in transit is encrypted using TLS 1.2 or higher.
• Passwords are stored as salted hashes — we cannot see your password, and neither can our support staff.
• Access to production databases is restricted to a small number of authorised engineers and is logged for audit purposes.
• The 9bets Android app uses certificate pinning to prevent man-in-the-middle attacks on your connection.
• Suspicious login attempts trigger automatic account locks and notifications to your registered mobile number.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

While we take every reasonable precaution, no system is completely immune to security risks. You also play a role in keeping your account secure — use a strong, unique password, enable biometric login on the app, and never share your credentials with anyone.

10 Children's Privacy

9bets is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the 9bets platform in any way.

If we become aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 9bets, please contact us at [email protected] so we can investigate and take action promptly.

11 Policy Updates

9bets may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect how we use your personal data, we will notify you directly via SMS to your registered mobile number or via an in-app notification before the changes take effect. Minor clarifications or formatting updates may be made without direct notification.

Continued use of the 9bets platform after the effective date of any Privacy Policy update constitutes your acceptance of the revised policy. If you do not agree with the updated policy, please stop using the platform and contact support to close your account and request data deletion.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the 9bets team:

• Live chat: Available 24/7 via the 9bets website and Android app — the fastest way to reach us.
• Email: [email protected] — for data rights requests, use the subject line "Data Rights Request".

We aim to acknowledge all privacy-related queries within 24 hours and resolve them within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.