Legal

9bets Terms and Conditions

These terms govern your use of the 9bets platform. Please read them carefully before registering or placing any bets. By creating an account, you confirm that you have read and agreed to everything below.

Last updated: January 2025
Key Points

What You Need to Know First

These six points summarise the most important parts of the 9bets Terms and Conditions. The full terms follow below — please read those too.

You Must Be 18 or Older

9bets is strictly for adults. You must be at least 18 years old to register, deposit, or play any game on the platform. We verify age during account registration and reserve the right to request additional proof at any time.

One Account Per Person

Each player is allowed exactly one 9bets account. Creating duplicate accounts — whether to claim bonuses multiple times or for any other reason — is a violation of these terms and will result in all accounts being suspended and balances forfeited.

BDT Payments Only

All transactions on 9bets are processed in Bangladeshi Taka via bKash, Nagad, or Rocket. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. There are no currency conversion fees because everything runs in BDT.

Fraud and Abuse Are Prohibited

Any attempt to exploit technical errors, manipulate game outcomes, use automated tools, or abuse bonus systems is strictly prohibited. 9bets reserves the right to void winnings and close accounts where fraudulent activity is detected.

Responsible Gaming Tools Available

Every 9bets account includes access to deposit limits, session time reminders, and self-exclusion options. We encourage all players to use these tools. If gaming stops being fun, please use the self-exclusion feature or contact our support team.

Your Account Is Your Responsibility

You are responsible for keeping your login credentials secure. 9bets will not be liable for losses resulting from unauthorised access to your account where you have shared your password or failed to secure your device. Enable biometric login on the app for extra security.

1 Acceptance of Terms

By accessing the 9bets website at 9bets.club, downloading the 9bets Android app, or creating a player account, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and 9bets.

If you do not agree with any part of these terms, you must not use the 9bets platform. Continued use of the platform after any update to these terms constitutes acceptance of the revised version. We recommend bookmarking this page and checking it periodically for changes.

Plain language summary: Using 9bets means you agree to these rules. If you don't agree, please don't use the platform. It's that straightforward.

2 Eligibility

To register and use a 9bets account, you must meet all of the following requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be accessing the platform from a jurisdiction where online gaming is not explicitly prohibited by local law.
  • You must not be a current employee, contractor, or immediate family member of a 9bets employee.
  • You must not have been previously excluded or banned from the 9bets platform.
  • You must be acting on your own behalf and not as an agent for any third party.

9bets reserves the right to request age verification documents at any time. If you cannot provide satisfactory proof of age, your account may be suspended and any pending withdrawals held until verification is complete. We take age verification seriously — it protects younger people and it protects the integrity of the platform.

Important: If you are under 18, you are not permitted to use 9bets under any circumstances. Accounts found to belong to minors will be closed immediately and all funds returned to the payment source.

3 Account Registration

Each player may hold only one active 9bets account. Registering multiple accounts — whether using different phone numbers, email addresses, or payment methods — is a breach of these terms and will result in all associated accounts being permanently closed. Any balances held across duplicate accounts will be forfeited.

When registering, you must provide accurate and truthful information. This includes your real name, a valid mobile number, and a date of birth that correctly reflects your age. Providing false information during registration is grounds for immediate account termination.

You are responsible for maintaining the confidentiality of your account password. Do not share your login credentials with anyone. 9bets staff will never ask for your password — if anyone contacts you claiming to be from 9bets and asks for your password, do not provide it and report the contact to our support team immediately.

Account security tip: Enable biometric login in the 9bets Android app. It takes thirty seconds to set up and means your account is protected even if someone else picks up your phone.

9bets reserves the right to carry out identity verification checks at any point during your use of the platform. This may include requesting a copy of a government-issued ID or a screenshot of your mobile banking account to confirm that the payment method belongs to you. Accounts that fail verification checks will be suspended pending resolution.

4 Deposits and Withdrawals

All financial transactions on 9bets are conducted in Bangladeshi Taka (BDT). The platform supports deposits and withdrawals via bKash, Nagad, and Rocket. No other payment methods are currently accepted.

The minimum deposit amount is ৳200. Deposits are credited to your 9bets balance immediately upon confirmation from the payment provider. If a deposit does not appear in your balance within five minutes, contact live support with your transaction reference number.

The minimum withdrawal amount is ৳500. Withdrawals are processed to your verified mobile banking account. For accounts that have completed identity verification, withdrawals are typically processed in under two minutes. Unverified accounts may experience longer processing times while verification is completed.

  • There are no fees charged by 9bets on deposits or withdrawals.
  • Your mobile banking provider may apply their own transaction fees — check with bKash, Nagad, or Rocket directly for their current fee schedules.
  • Withdrawals can only be made to a payment account registered in your own name. Third-party withdrawals are not permitted.
  • 9bets reserves the right to request additional verification before processing large withdrawals.
  • In cases where a bonus has been applied to your account, wagering requirements must be met before a withdrawal can be processed.

Withdrawal processing times: Verified accounts receive withdrawals in under two minutes in the vast majority of cases. During periods of high platform activity, processing may take up to fifteen minutes. If your withdrawal has not arrived after thirty minutes, contact support with your withdrawal reference.

5 Bonuses and Promotions

9bets may offer welcome bonuses, deposit match promotions, cashback offers, and other incentives to players from time to time. All bonuses are subject to specific terms that will be communicated at the time the bonus is offered. The general rules below apply to all 9bets bonuses unless a specific promotion states otherwise.

  • Bonuses are available to one account per person, per household, and per device.
  • Bonus funds must be wagered a minimum number of times before they can be withdrawn. The specific wagering requirement will be stated in the promotion details.
  • 9bets reserves the right to withdraw a bonus offer at any time before it has been claimed.
  • Bonuses cannot be transferred between accounts or exchanged for cash directly.
  • If 9bets determines that a bonus has been claimed in bad faith or through abuse of the promotion system, the bonus and any winnings derived from it will be voided.
  • Players who have self-excluded or set deposit limits may not be eligible for certain promotions.

Bonus abuse: Creating multiple accounts to claim the same bonus more than once is considered fraud. All accounts involved will be permanently closed and balances forfeited. We track device IDs, IP addresses, and payment methods to detect this behaviour.

6 Game Rules and Fair Play

All games available on 9bets — including Lucky Dice, Super Fruit Machine, Dragon Tiger Luck, King of Fishing, Caishen Fishing, and Plinko — use certified random number generator (RNG) technology to determine outcomes. Game results are not influenced by the platform, by previous results, or by the size of your bet.

Each game has its own specific rules, which are accessible from within the game interface. It is your responsibility to read and understand the rules of any game before placing a bet. 9bets will not reverse bets placed in error or refund losses resulting from a player's misunderstanding of game mechanics.

  • Bets placed and confirmed cannot be cancelled or reversed.
  • In the event of a technical error during a game round, the round will be voided and your stake returned.
  • If a game disconnects mid-round due to a network issue on your end, the round result will be determined by the server record, which is the authoritative source.
  • 9bets publishes the return-to-player (RTP) percentage for each game. These figures represent long-term statistical averages and do not guarantee individual session outcomes.

RNG certification: 9bets game outcomes are generated by a certified RNG system. Full certification details are available in the FAQ section.

7 Prohibited Conduct

The following actions are strictly prohibited on the 9bets platform. Engaging in any of these behaviours will result in account suspension, forfeiture of balances, and may be reported to relevant authorities:

  • Using automated software, bots, scripts, or any other tool to interact with the platform in a non-human manner.
  • Exploiting software bugs, glitches, or technical errors to gain an unfair advantage. Any winnings obtained through exploitation of errors will be voided.
  • Colluding with other players to manipulate game outcomes.
  • Using the platform for money laundering or any other illegal financial activity.
  • Providing false identity information during registration or verification.
  • Attempting to access another player's account without authorisation.
  • Harassing, threatening, or abusing 9bets support staff or other players.
  • Registering an account on behalf of another person, including a minor.

Zero tolerance: 9bets has a zero-tolerance policy for fraud, cheating, and abuse. Accounts found in violation of this section will be permanently closed without notice and all funds forfeited.

8 Account Suspension and Closure

9bets reserves the right to suspend or close any player account at its discretion, with or without prior notice, in the following circumstances:

  • Breach of any provision of these Terms and Conditions.
  • Failure to complete identity verification within a reasonable timeframe when requested.
  • Suspected fraudulent activity, money laundering, or other illegal conduct.
  • Account inactivity for a period exceeding twelve consecutive months.
  • At the player's own request, including self-exclusion requests.

If your account is suspended due to a suspected breach of terms, 9bets will conduct an investigation before making a final determination. During the investigation period, access to your account and any pending withdrawals may be frozen. You will be notified of the outcome via the contact details registered to your account.

If you wish to close your account voluntarily, contact the 9bets support team via live chat. Voluntary account closures are processed within 24 hours. Any remaining balance will be returned to your registered payment method after standard verification checks.

9 Responsible Gaming

9bets is committed to promoting responsible gaming. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. Every player has access to the following responsible gaming tools directly from their account settings:

  • Deposit limits: Set a daily, weekly, or monthly cap on how much you can deposit.
  • Session time reminders: Receive a notification after a set period of continuous play.
  • Self-exclusion: Temporarily or permanently exclude yourself from the platform. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.
  • Reality checks: Periodic on-screen reminders showing how long you have been playing and your net position for the session.

If you are concerned about your gaming behaviour, or the gaming behaviour of someone you know, please visit the Responsible Gaming page for resources and guidance. You can also contact our support team at any time — they are trained to handle these conversations with care and without judgment.

Remember: Gaming is entertainment. Set a budget before you play, stick to it, and stop when it stops being fun. 9bets provides the tools — using them is always your choice.

10 Privacy and Data

9bets collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

The personal data we collect includes your name, mobile number, date of birth, device information, and transaction history. This data is used to operate your account, process payments, verify your identity, detect fraud, and comply with any applicable legal obligations.

9bets does not sell your personal data to third parties. Data is shared only with payment processors (bKash, Nagad, Rocket) as necessary to complete transactions, and with identity verification services where required. All data is stored securely and access is restricted to authorised personnel only.

11 Limitation of Liability

9bets provides the platform on an "as is" basis. While we work hard to maintain uptime and a smooth experience, we cannot guarantee that the platform will be available at all times or free from technical errors. Scheduled maintenance windows will be communicated in advance where possible.

To the maximum extent permitted by applicable law, 9bets shall not be liable for:

  • Loss of winnings or profits resulting from platform downtime or technical errors beyond our control.
  • Losses resulting from a player's failure to secure their account credentials.
  • Indirect, consequential, or incidental losses of any kind arising from use of the platform.
  • Delays in payment processing caused by third-party payment providers.

Nothing in these terms limits 9bets' liability for fraud, gross negligence, or any other liability that cannot be excluded under applicable law.

12 Changes to These Terms

9bets reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the "Last updated" date at the top of this page will be revised. For significant changes, we will notify registered players via the contact details on their account — either by SMS to their registered mobile number or via an in-app notification.

Continued use of the 9bets platform after the effective date of any changes constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you should stop using the platform and contact support to close your account.

Stay informed: We recommend checking this page periodically. The date at the top of the page tells you when it was last updated — if that date has changed since your last visit, review the changes before continuing to play.

13 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a dispute or complaint, please contact the 9bets support team. We aim to respond to all queries within 24 hours, and most issues are resolved much faster than that through live chat.

  • Live chat: Available 24/7 via the website and the Android app.
  • Email: [email protected]

For responsible gaming concerns, self-exclusion requests, or account closure requests, live chat is the fastest route. Our support team is trained to handle these requests promptly and with care.

Ready to Play

Understood the Terms? Start Playing.

Register a free 9bets account, deposit from ৳200 via bKash or Nagad, and start playing Lucky Dice, Plinko, Fishing games and more — all in BDT, all on your phone.